We hope you love your purchase from Rüya & Co., however if something isn’t quite right, we are happy to accept returns.
How to Return
If you wish to return an item, simply send it back to us within 14 days of delivery, unworn, in its original condition, and with all labels and tags still attached.
A Returns Form is included in your parcel — please complete the form and place it inside your return package so we can process your refund accurately.
Return Conditions
To qualify for a refund, items must be:
Unworn & unused
Free from makeup, perfume, tan or marks
In original packaging where applicable
With all labels and tags attached
Returned within 14 days of delivery
Return Postage
Customers are responsible for return postage costs. We recommend using a tracked service as we cannot be responsible for items lost in transit.
Refunds
Once we receive your return, we aim to process refunds within 5 working days. Refunds will be issued to the original payment method.
Shipping costs are non-refundable.
Faulty or Incorrect Items
If you believe your item is faulty or incorrect, please contact our customer care team within 48 hours of delivery so we can assist you promptly.
Exchanges
At this time we do not offer automatic exchanges. If you require a different size or item, please return your original item for a refund and place a new order.
