Shipping policy
Last updated: 26, July, 2026
We use tracked delivery services so you can follow your Ruya & Co order from dispatch to delivery. Delivery options and final charges are shown at checkout before payment.
1. Order processing and dispatch
Orders placed before 11:00 am UK time on a working day are normally dispatched the same day. Orders placed after the cutoff, at weekends or on UK bank holidays are normally processed on the next working day.
During launches, sales, Ramadan, Eid, graduation season or other busy periods, processing may take longer. Pre-order products follow the estimated dispatch date shown on the product page.
2. UK delivery options
|
Service |
Delivery target |
Price |
Notes |
|---|---|---|---|
|
Royal Mail Tracked 48 |
Usually 2-3 working days after dispatch |
Free at the moment t |
Standard tracked service. |
|
Royal Mail Tracked 24 |
Usually next working day after dispatch |
£3.99 upgrade |
Delivery target, not a guaranteed service unless stated at checkout. |
|
Free next-day shipping over £100 |
Royal Mail Tracked 24 |
Free |
All UK orders over £100 will receive the free upgrade |
Royal Mail service times are delivery targets and may be affected by local delays, severe weather, peak periods or circumstances outside our control.
3. Tracking
When your order is dispatched, we will send a confirmation email containing tracking information where available. Tracking may take several hours to update after the parcel is handed to the carrier.
4. International delivery
International orders are sent using Royal Mail International Tracked or another tracked service shown at checkout. Available countries, prices and estimated delivery times are calculated at checkout.
International deliveries may be delayed by customs. Unless checkout clearly states that duties and taxes are included, the recipient is responsible for any import duties, taxes, customs charges or handling fees charged by the destination country.
5. Pre-orders and mixed orders
The expected dispatch date for a pre-order is shown on the product page. If an order contains both in-stock and pre-order items, confirm whether the order will be shipped together or separately before publishing this policy.
A pre order and in stock item will be shipped together not separately.
6. Address accuracy
Please check your delivery address before completing checkout. Contact us immediately if it is incorrect. We cannot guarantee an address can be changed once fulfilment has started. Additional charges may apply if a parcel is returned because the address supplied was incomplete or incorrect, where permitted by law.
7. Delayed, lost or marked-delivered parcels
If tracking has not updated or a parcel is delayed beyond the expected timeframe, contact support@ruyaandco.com with your order number. We may ask you to check safe places, household members, neighbours or local delivery information before we open an investigation with the carrier.
Do not state that the customer automatically bears all risk once tracking says delivered. For consumer sales, risk generally remains with the retailer until the goods come into the physical possession of the customer or a person they nominated, subject to legal exceptions.
8. Contact
Email: support@ruyaandco.com
Telephone / WhatsApp: +44 7745 065667
Please include your order number and delivery postcode.